The Transporter Airport Shuttle services require prepayment with a bank debit/credit card or by bank transfer. Payment must be made in full at the time you make your reservation. We accept local and foreign bank debit/credit cards
Your pick-up at the Airport is regulated according to your arrival schedule. In your booking, specify the time your flight is scheduled to land.
Tell us as soon as you land, and our protocol staff will be on hand to receive you at the arrival/terminal exit door.
While every care will be taken to avoid a prolonged waiting time, this might be unavoidable in some cases.
Call our protocol staff, if necessary.
Arrival Terminal Parking Lot
Arrival Bridge to the right for wheelchair users
We have a 15-minute time window for pickup when travelling to the Airport, which means your ride will normally arrive within 15 minutes of your scheduled pick-up time. For example, if your pickup time is 10:00, your ride will arrive between 09:45 and 10:00
It is important that you are at the booked pickup address or at our terminal in Lekki 1, visible and ready for departure within this 15 minutes window. Our drivers run according to a strict schedule and cannot wait for travelers beyond the scheduled pick up time.
You must be at the designated pickup point at the scheduled pick up time or else, we will consider this a late cancellation, and this is not eligible for a refund.
The pick-up time you receive is based on the trip details you provide. We advise you arrive 2 hours before your flight departure. If you wish to arrive earlier, you can choose an earlier pickup time.
While every effort will be made to get you to the airport on time, there are times when due to unforeseen circumstances, we may be unable to do so. The Transporter will not accept liability for missed flights, if this occurs.
12A Block 35 Wole Ariyo Street Lekki Phase 1 (for individual bookings)
For Family and Group Bookings, Pickup location will be address specified at point of booking
If your flight is cancelled or delayed, it is important that you cancel or change your trip directly on our website and call us immediately thereafter. You can change your pickup time up to 2 hours before the original agreed time. Your reservation is active for 24 hours from the arrival time provided at the time of booking.
Failure to cancel or change your trip up to 2 hours before your specified pick-up time will be considered a late cancellation. This is not eligible for a refund.
Please contact us for questions regarding cancelled or delayed flights.
You can cancel your trip yourself directly on our website by clicking "Manage My Ride" on the homepage. If you cancel your trip 4 hours before your scheduled pick-up time, we will refund the full fare. If you cancel 3 hours before your scheduled pick-up time we will refund 50% of the fare. If you cancel 2 hours before your scheduled pick-up time you shall not be eligible for a refund.
After cancellation, a confirmation email will be sent to you. Refunds may take up to 3 – 7 working days depending on your bank.
Your ticket is valid for 30 days from date of purchase. It can be used in any direction on the selected line. You must notify us of any cancellations at least 4 hours before your scheduled pick-up time to retain its validity.
A reservation is classed as a no-show when the driver cannot find the customer at the designated pickup location and cannot reach the customer for further instructions via the telephone number provided on the booking within 15 minutes of the pickup time. Our drivers are on a strict driving schedule and are unable to wait for customers who are not at the designated pickup point.
Bookings where the customer is a no-show are not eligible for refunds as this will be considered as a cancellation.
Bookings made close to the time of your scheduled ride (that is, less than 2 hours before the time recommended by our system) are not guaranteed. In these bookings, we cannot guarantee the availability of service because this depends on your specified pick-up point, end destination, time of day and location of our vehicles at the time of booking.
For such bookings, you travel at your own risk and are not eligible for a refund. While every effort will be made to get you to the airport on time, the Transporter will not accept liability for missed flights.
We offer free Wi-Fi on board. The network is called "The Transporter". The password will be provided on board.
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
Our buses are equipped with safety belts which must be used at all times. This is required by law and it is your responsibility to do so. We recommend that you use your seatbelt for your safety and the safety of other passengers. In the case of police checks, you are at risk of potential penalties for breaking the law.
For extra security and safety, all our vehicles are fitted with a tracker system.
Food and drinks are allowed on board the bus. However, food must not be in paper bags and drinks. Drinks, especially hot drinks must have a lid to avoid spillages. Highly fragrant foods are discouraged as this might be problematic for other passengers.
Consumption of alcoholic beverages is prohibited.
Please leave the buses clean and tidy and take your litter with you.
Smoking is prohibited aboard the Transporter.
The Transporter collects personal information about customers using our service. By visiting our website or mobile app and using our service, you agree to the use and collection of your personal information.
We process your personal information in accordance applicable legislation. You are entitled to receive information on how your personal data are processed.
Personal data means name, address, telephone number, e-mail address and all other information that may in any way be linked to an individual.
When you visit our websites or mobile apps and use our service to purchase a trip from us, we collect some data. The information we can collect are:
The data is stored in our database and used to:
Our database is regularly updated. Inaccurate or obsolete data are deleted regularly to ensure that we only hold information that enable us to fulfill our commitments to you as a customer.
The Transporter does not exchange or relay your personal information to third parties. We may compile statistics about our customers, sales, traffic patterns and information to improve our services. These statistics do not contain personal identifiable information.
However, The Transporter may disclose personal data information if it is necessary to comply with the law.
The Transporter provides passenger insurance which is valid for the duration of your ride with us.
The Transporter Airport Shuttle and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.
Many bags look alike. Our staff cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.